Frequently Asked Questions
Everything you need to know about our premium ceremonial matcha.
What is the difference between ceremonial and culinary grade matcha?
Our ceremonial grade matcha is made from the youngest tea leaves, stone-ground to a fine powder for a smooth, delicate flavor intended to be whisked with water. Culinary grade is bolder and more astringent, making it ideal for baking and lattes.
Where is Rocky's Matcha sourced?
We source our matcha directly from sustainable, family-run tea farms in Uji and Fukuoka, Japan, ensuring the highest quality and traditional processing methods.
How should I store my matcha to keep it fresh?
Matcha is sensitive to light, heat, and oxygen. We recommend keeping your tin tightly sealed in a cool, dark place, or even in the refrigerator, to preserve its vibrant color and umami profile.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by location.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns on opened matcha. However, if your order arrived damaged or you received the wrong item, please contact us within 7 days for a replacement.
Does your matcha contain any additives or sugar?
No. Rocky's Matcha is 100% pure, stone-ground green tea with no added sugar, preservatives, or artificial colors.